Frequently Asked Questions
Need a question answered that is not listed below? Please feel free to contact us directly.
Is there a difference between screen printed shirts and vinyl heat transfer shirts?
Yes. Simply put, silk screened shirts are printed to last, heat transfers are not. That does not mean that vinyl transfer shirts are inferior.
Screen printed shirts, on the other hand, are actually ink printed onto your shirts. And while it may fade or crack a little bit, if you take reasonable care of your shirt, they’ll look great for years to come.
What is your minimum order?
Due to the set up procedures for both printing and embroidery there are minimums.
Screen Printing - 24 pieces
Embroidery - 6 pieces
Heat Transfer - 1 piece
How fast are your turn around times?
Turn around times begin once our digital mock ups have been approved. We generally can output jobs fairly quickly but turn around times vary per job for numerous reasons; pending approvals, last minute additions or changes, artwork design, etc. We do accommodate rush orders* and other needs such as shipping or delivery. *Please note there’s an extra charge for rush screen printing.
Which apparel brands do you carry?
We can provide most name brand apparel lines. Please look at our Vendors page to browse catalogs with further details on products. If you don't see a brand you want let us know.
Can I supply you with my own garments?
Yes, you can. It is the customer’s responsibility to check items for any damage & defects before leaving them with New Color. New Color Screen Printing will not be held liable or replace any textiles that get damaged during production. Customers should understand that screen printing inconsistencies (within reason) may occur and by signing our drop off agreement form, you agree to any risks (within reason) that may occur during production. Any overly critical opinions on the final product will automatically be dismissed without a refund. We highly recommend that you provide extra pieces to ensure print quality in case of any garment damages that may occur during production. In the rare case that damage does occur and is in need of replacement, we may do so using those extra pieces. Industry standards of inconsistency is about 3-5%.
Do you have general artwork guidelines?
If you are supplying us with artwork it is best to follow these guidelines as closely as possible to avoid additional design fees.
SIZE: Although it is not required, it is a good idea to send us your artwork at maximum print size. If you don’t know the exact size of the desired print, we can help you determine an appropriate size. Please keep in mind that we must size the print to fit the smallest garment in the print run. This is standard practice, and is usually not a problem unless you are printing on very small and very large items — for example, toddler tees and oversized adult tees.
If necessary, we can create two or more sizes of the same image and set them up on our press. In this instance, an additional screen setup may apply.
COLORS: Screen printing is primarily a spot color printing process, which means that we separate each of the colors out of a design and then print them one by one. As a result, every color that is added to a piece of artwork increases the complexity and cost of the screen printing project. At New Color, we can screen print up to 8 colors (white tee's) or 6 colors (dark tee's) in a single design. Please take into account that each ink color added is a a separate set up and will add to your orders overall cost.
TEXT / FONTS: For vector files, please convert all text to outlines before sending the file. For Photoshop files, please rasterize/render all type layers before sending file.
What is your maximum print area?
Our maximum print area is 14" x 20". We can do larger prints. This is considered specialty printing.
If you are supplying us with art & design files please keep these restrictions in mind when sizing your artwork. Also remember that you should take into account the smallest shirt size in your run.
What file formats do you require for artwork?
Artwork Requirements & Acceptable Formats
BEST: Vector art.
File formats: .ai, .eps, .pdf.
Convert all type or text into outlines (or curves).
OKAY: High-resolution rasterized art.
File formats: .tif, .jpeg, .bmp, .psd.
Minimum resolution: 300 DPI (dots per inch)
POOR: Anything submitted that is small, blurry or low resolution. Examples include printed business cards, scanned photos or screenshots.
T-shirt prints, thumbnail-size images sourced from the Internet and hand-drawn artwork. We can work with these images, but there will be an additional design fee. We will contact you with pricing should this prove necessary.
Send Us Your Artwork
If you are unsure if your files meet the above requirements, please submit your artwork for review and proofing. Should you have any further questions please email us at email@example.com